Introduction
Welcome to MyCar Trim Inc. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (mycartrim.com), including information about your privacy rights and how Canadian and U.S. laws protect you.
Last Updated: October 16, 2025
1.Important Information and Who We Are
Purpose of This Privacy Policy
This privacy policy explains how MyCar Trim Inc. collects, uses, and protects your personal data when you visit our website, purchase products, or sign up for our newsletter. This policy applies to all personal data collected through our website and e-commerce platform.
Data Controller
MyCar Trim Inc. is the data controller responsible for your personal data. We are a Canadian company providing premium automotive accessories.
Contact Information
If you have any questions about this privacy policy, your data, or wish to exercise your privacy rights, please contact us.
2.The Data We Collect About You
We collect and process different types of personal data to provide our services, process orders, and improve your experience:
- Identity Data: First name, last name, username or similar identifier.
- Contact Data: Billing address, delivery address, email address, and telephone number.
- Financial Data: We do NOT store your payment card information directly. All payment processing is handled securely by our third-party payment processors (Stripe and PayPal). We only receive confirmation of successful transactions.
- Transaction Data: Order details, purchase history, shipping information, and payment confirmations.
- Technical Data: IP address, browser type and version, device information, time zone, operating system, and other technology data collected through cookies and analytics.
- Profile Data: Account credentials (encrypted), purchase history, product preferences, vehicle information (year/make/model), and feedback.
- Usage Data: Information about how you interact with our website, including pages visited, products viewed, and time spent on pages.
- Marketing and Communications Data: Newsletter subscription preferences, marketing consent, and communication preferences.
3.How We Use Your Personal Data
We use your personal data for the following purposes, always in compliance with Canadian (PIPEDA) and U.S. privacy laws:
- Order Processing: To process and fulfill your orders, arrange shipping, and handle returns.
- Customer Service: To respond to your inquiries, provide support, and resolve issues.
- Account Management: To create and manage your customer account.
- Payment Processing: To facilitate secure payments through Stripe and PayPal.
- Website Improvement: To analyze website usage, improve functionality, and enhance user experience.
- Marketing Communications: To send newsletters, promotional offers, and product updates (only with your consent).
- Legal Compliance: To comply with legal obligations, including tax and accounting requirements.
4.Third-Party Services and Data Sharing
We work with trusted third-party service providers to operate our business. Your data may be shared with:
E-Commerce Platform
BigCommerce: Our e-commerce platform that processes and stores order data, customer accounts, and product information. BigCommerce is located in the United States and complies with industry-standard security practices.
Payment Processors
Stripe and PayPal: Handle all payment card processing. We never store your credit card information. These processors maintain PCI-DSS compliance and secure your financial data.
Analytics and Marketing Tools
- Google Tag Manager: Used for website analytics and tracking (only with your consent for analytics cookies).
- TikTok Pixel: Tracks page views, product interactions, and conversions for advertising purposes (only with your consent for marketing cookies).
- Google Ads: For targeted advertising and conversion tracking (only with your consent).
Email Marketing
Brevo and Mailchimp: Manage our email newsletters and marketing campaigns. You can unsubscribe at any time using the link in our emails.
Hosting and Infrastructure
Vercel: Hosts our website frontend. Servers are located in the United States.
Important Note: All third-party services are contractually required to protect your data and use it only for the purposes we specify. Your data may be transferred to and stored in the United States as part of these services.
5.Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Order and Transaction Data: Retained for 7 years to comply with Canadian tax and accounting regulations.
- Active Customer Accounts: Retained as long as your account remains active.
- Inactive Accounts: If you have not made a purchase or logged in for 5 years, we will notify you and may delete your account unless you wish to keep it active.
- Newsletter Subscriptions: Retained until you unsubscribe.
- Analytics and Marketing Cookies: Stored for a maximum of 13 months, subject to your consent preferences.
6.Cookies and Tracking Technologies
What are cookies?
Cookies are small text files placed on your device when you visit our website. They help us provide a better experience and understand how you use our site.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, checkout). These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website using Google Tag Manager. Requires your consent.
- Marketing Cookies: Used for targeted advertising through TikTok Pixel and Google Ads, tracking conversions and campaign performance. Requires your consent.
- Functional Cookies: Remember your preferences and settings for an enhanced experience. Requires your consent.
Managing your cookie preferences
You can manage your cookie preferences at any time by clicking "Cookie Settings" in the footer of our website. You can also configure your browser to refuse cookies, though this may affect website functionality.
7.Newsletter and Marketing Communications
When you subscribe to our newsletter, we will send you periodic emails about new products, special promotions, and company updates. The frequency of these emails is sporadic and depends on our promotional calendar.
Your Rights:
- You can unsubscribe at any time using the link in any email.
- We will never sell your email address to third parties.
- Your email will only be used for MyCar Trim communications unless you provide separate consent for partner offers.
8.Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:
- SSL/TLS encryption for all data transmission
- Secure payment processing through PCI-compliant providers (Stripe and PayPal)
- Regular security audits and updates
- Access controls limiting data access to authorized personnel only
- Employee confidentiality agreements
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.
9.Your Privacy Rights
Under Canadian (PIPEDA) and U.S. privacy laws (including CCPA for California residents), you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing of your data for marketing purposes.
- Right to Withdraw Consent: Withdraw your consent for cookies, marketing communications, or data processing at any time.
To exercise any of these rights, please contact us. We will respond to your request within 30 days.
10.International Data Transfers
Your personal data may be transferred to and stored in the United States where our service providers (BigCommerce, Vercel, Stripe, PayPal, etc.) operate. The United States may have different data protection laws than Canada. However, we ensure that all service providers implement appropriate safeguards to protect your data in compliance with Canadian privacy standards.
11.Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
12.Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.
13.Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
MyCar Trim Inc.
Contact Form
We are committed to resolving any privacy concerns you may have and will respond to your inquiries as quickly as possible.