Important: Obtain a Return Authorization Number (RAN)
Before returning any product, you must contact MyCar Trim via email or phone to obtain a Return Authorization Number (RAN). This number is required for all returns, ensuring that your return is processed smoothly.Returns on Defective Products
Our Warranty Commitment:
If you find a defect in material or workmanship in our products, we’ve got you covered. We will handle the return fees, and if a replacement is needed, we’ll take care of the new shipping fees as well.How to Return a Defective Product:
- Contact us for a RAN and return instructions.
- Ship the product back to us (we cover the cost).
- Choose between a replacement or a refund.
Returns on Non-Defective Products
Conditions for Return:
- Returns are accepted within 30 days of receipt.
- Products must be in new condition, with no custom text (default text is okay), no special modifications, and the red liner (if applicable) must be intact.
Customer’s Responsibility:
You are responsible for return shipping costs, including insurance, duties/clearance, and taxes, unless you opt for one of our optional flat-rate services below.Optional Flat-Rate Return Service (by country):
- USA: $65 USD flat fee — includes pickup, cross-border customs brokerage/clearance into Canada, return shipping, and restocking. Deducted from your refund. Contact us for a RAN to schedule pickup.
- Canada: $50 CAD flat fee — includes pickup, return shipping, and restocking. Deducted from your refund. Contact us for a RAN to schedule pickup.
USA self-shipped returns (using your own carrier):
If you prefer to ship the return yourself from the USA, a $30 USD customs clearance/brokerage fee will still be deducted from your refund. This covers the import-processing charges billed to us when the parcel re-enters Canada and restocking fees.Restocking and custom products:
Many of our products are made-to-order or customized to a specific vehicle, which can make them difficult—or sometimes impossible—to resell. Restocking involves inspection and repackaging and is therefore higher than average. Our flat-rate services above include these restocking costs.Refunds
- Once we receive your returned product, we will process your refund as quickly as possible.
- Refunds will be issued to the original method of payment.
Please Note:
This Return Policy is an integral part of our Terms and Conditions and should be read in conjunction with them.
Questions or Need Assistance?
If you have any queries or need help with a return, don’t hesitate to contact us.